Medipolis values your feedback and is committed to resolving your concerns promptly.

• Grievance Officer:

  • Name: Mr. Mahesh Kumar

  • Email: medipolishealthcare@gmail.com

  • Address: 4-1-370/GF/1,Portion B, Kundan Estate, Abids, Hyderabad - 500001. Telangana State - India.

• Process to Raise Grievances:

  • Customers can submit grievances via email or through the “Our Policies” section on our website.

  • Provide detailed information regarding the issue, including order details and supporting documents.

• Resolution Timeline:

  • All grievances will be acknowledged within 48 hours.

  • A resolution will be provided within 15 business days from the date of acknowledgment.

• Escalation:

  • If the resolution provided is unsatisfactory, customers can escalate the issue to higher authorities within Medipolis.