Medipolis Healthcare Private Limited ("Medipolis" or "we") takes the privacy of your information seriously. This privacy notice ("Privacy Notice") describes the types of personal information we collect from you through our website (including sub-domains and microsites) and mobile applications. It also describes the purposes for which we collect that personal information, the other parties with whom we may share it, and the measures we take to protect the security of your data. It also tells you about your rights and choices with respect to your personal information, and how you can contact us about our privacy practices.

You are advised to carefully read this Privacy Notice before using or availing of any of our products and/or services.

DEFINITIONS

In this Privacy Notice, the following definitions are used:

Cookies
A small file placed on your device by our website or mobile application when you either visit or use certain features of our website or mobile application. A cookie generally allows a website to remember your actions or preference for a certain period of time.

Data
Includes non-personal information, personal information, and sensitive personal information about you, which either directly or indirectly in combination with other information could allow you to be identified when you visit our stores, website, and/or mobile application.

Data Protection Laws
Any applicable law for the time being in force relating to the processing of Data.

Partners
Select third parties with whom we have contracts for the businesses described in this Privacy Notice.

Service Providers
Entities to whom we disclose your Data to process information for a specific purpose pursuant to a written contract.

Medipolis
Medipolis Healthcare Private Limited, a company incorporated in India whose registered office is at 4-1-370/GF/1, Portion B, Kundan Estate, Abids, Hyderabad - 500001. Telangana State - India.

User or you
The natural person who accesses our stores, website, or mobile application.

WHAT DATA DO WE COLLECT ABOUT YOU

Medipolis collects Data for various purposes set out in this Privacy Notice. This Data includes, without limitation, the following categories:

1. Contact information: First and last name, email address, postal address, country, phone number, and other similar contact data.
2. Financial information: Payment instrument information, transactions, transaction history, preferences, and method, mode, and manner of payment.
3. Technical information: Device and mobile app usage, Internet Protocol (IP) address, and similar information collected via automated means such as cookies and pixels.
4. Transaction information: Transaction details, total amount, and transaction preferences.
5. Health-related information: Medical/health history, treatment plans, medications, and laboratory testing results.
6. Product and service information: Account membership number, registration, and program-specific information.
7. Personal information: Age, sex, date of birth, marital status, nationality, and details of government identification documents.
8. Feedback and reviews: Your reviews, feedback, and opinions about our products, programs, and services.

HOW WE COLLECT DATA

We collect Data in the following ways:

1. Information You Give Us: We receive and store any information you enter on our website or mobile application or give us in any other way. Examples include registration, transactions, surveys, or communication preferences.
2. Automatic Information: We collect certain information automatically when you visit our website or use our mobile application. Examples include device details, browsing details, and language settings.
3. Information from Other Sources: We may obtain information from third-party sources authorized by you to interact with our website or mobile application.

DATA SHARED BY YOU

Medipolis may collect your Data in several ways from your use of our stores, website, or mobile application. For instance:

• When you register with us to receive our products and/or services.
• When you complete transactions or participate in surveys conducted by or for us.
• When you opt to receive any communications (including promotional offers) from us.
• From information gathered during your visit to our website or mobile application.

DATA THAT IS COLLECTED AUTOMATICALLY

We automatically collect some information when you visit our website or use our mobile application. This helps us improve our content and navigation. Examples of automatically collected data include:

• IP address
• Device details
• Browsing details
• Cookies and other tracking technologies

For more information about Cookies, please refer to the section below titled "Cookies."

OUR USE OF DATA

We use your Data for the following purposes:

1. To fulfill contractual obligations and provide products/services.
2. To enable communication about products/services.
3. To improve user experience and provide personalized recommendations.
4. To ensure security, prevent fraud, and address disputes.
5. To operate loyalty programs and marketing campaigns.
6. To comply with legal obligations and enforce terms of use.

SHARING OF DATA

We may share your Data with:

1. Partners: To provide services, products, or applications for use on or through our platform.
2. Service Providers: To process your Data on our behalf in accordance with written contracts.
3. Legal Obligations: To comply with applicable laws or respond to valid legal processes.
4. Business Transfers: As part of any mergers, acquisitions, or asset sales.

RETENTION OF DATA

We retain your Data as long as necessary to provide our products/services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on data type and purpose.

YOUR RIGHTS AND CHOICES

You have the following rights regarding your Data:

1. Right to Access, Review, and Modify
2. Right to Correction
3. Right to Withdraw Consent

To exercise these rights, contact us at the email address provided below.

HOW TO CONTACT US

If you have questions, concerns, or requests regarding your Data, please contact us:

Email: medipolishealthcare@gmail.com
Address: 4-1-370/GF/1,Portion B, Kundan Estate, Abids,
Hyderabad - 500001. Telangana State - India.

GRIEVANCE OFFICER

For grievances, you may contact our Grievance Officer:

Name: Mr. Mahesh Kumar
Email: medipolishealthcare@gmail.com
Address: 4-1-370/GF/1,Portion B, Kundan Estate, Abids, Hyderabad - 500001. Telangana State - India.